Service Level Agreement metrics

Excluded endpoints

None

Metrics list

Trains - Live Departures: Average uptime= 99.9%

Average response time=1000ms

Trains - Timetabled Departures: Average uptime= 99.9%

Average response time=1000ms

Buses - Live departures (TFL): Average uptime= 99.9%

Average response time=1000ms

Buses - Timetabled Departures: Average uptime= 99.9%

Average response time=1000ms

Tube - Live Departures: Average uptime= 99.9%

Average response time=1000ms

Buses - Live departures (NextBuses): Average uptime= 99.9%

Average response time=2000ms

Service credits

Rebates will be offered at 5% of Charges if performance in last 30 days fails any of the above metrics, when measured at noon on the first day of every month.