Service Level Agreement metrics
Excluded endpoints
None
Metrics list
Trains - Live Departures: Average uptime= 99.9%
Average response time=1000ms
Trains - Timetabled Departures: Average uptime= 99.9%
Average response time=1000ms
Buses - Live departures (TFL): Average uptime= 99.9%
Average response time=1000ms
Buses - Timetabled Departures: Average uptime= 99.9%
Average response time=1000ms
Tube - Live Departures: Average uptime= 99.9%
Average response time=1000ms
Buses - Live departures (NextBuses): Average uptime= 99.9%
Average response time=2000ms
Service credits
Rebates will be offered at 5% of Charges if performance in last 30 days fails any of the above metrics, when measured at noon on the first day of every month.